Orchestrator connector doesn’t sync in #SCSM

I ran into an issue today with an Orchestrator connector that just would not sync in Service Manager, and event 26319 being logged in the Operations Manager event log on the SCSM Management Server.This is what the event looks like:All services were started, could open the Orchestrator web service URL from the SCSM server, and … Continue reading Orchestrator connector doesn’t sync in #SCSM

SCSM: ETL jobs stuck after upgrade to R2

If you have upgraded your SCSM environment to System Center 2012 R2, you may run into a situation where the data warehouse ETL jobs get stuck. Symptoms The ETL jobs status shows running, but the jobs are disabled. The MPSyncJob does not complete. Some management packs have a Failed deployment status, and if you try … Continue reading SCSM: ETL jobs stuck after upgrade to R2

User provisioning and management using #scsm and #scorch

I’ve been working on replacing our very manual user provisioning and management system for the last couple of months, and finally took it all to production in the last week. Before, we had a simple form in Sharepoint with some workflows in the backend to send emails, but users were provisioned manually by our server … Continue reading User provisioning and management using #scsm and #scorch

#scsm Self Service Portal Warm up scripts

As I am sure you have noticed by now, sometimes SharePoint needs a little wake-up call if it hasn’t been used in some time. To work around this and ensure the best portal performance for my users, I added all the sites as home page tabs in IE, and opened my browser on a regular … Continue reading #scsm Self Service Portal Warm up scripts

#SCSM: Cube processing fails after changing service account password

You may run into a situation where you’ve changed the passwords for the Service Manager service accounts, and the DW Cubes stop processing with an error that looks something like this: To fix: Connect to the SQL Analysis Server hosting your cubes, expand Data Sources, and update them each as follows: Open the Properties view … Continue reading #SCSM: Cube processing fails after changing service account password

#scsm & #scorch: Dynamic approvals, step 1

I have spent a fair amount of time recently looking at different ways to build dynamic approvals within Service Manager. As I mentioned recently, we are in need to build approvals for change requests dynamically based on certain criteria. We are also busy automatic our new user account creation process, and for this process a … Continue reading #scsm & #scorch: Dynamic approvals, step 1

#SCSM: SQL error during SSP (SP1) installation

I needed to reinstall the self service portal today, and ran into this funny: Error: The SQL Server [servername] is not running version SQL Server 2008 R2 or SQL Server 2012. Please update it to the newest version and retry. This server purely hosts the SSP role, and no other SCSM components. I haven’t changed … Continue reading #SCSM: SQL error during SSP (SP1) installation

SCSM: Call escalation with a little Orchestrator magic

We were recently approached to provide a call logging and management solution to a business division that has absolutely nothing to do with IT. Of course, we decided that ServiceManager is the best fit – even though we are still busy defining other processed before we get to incident management. The requirement was simple: provide … Continue reading SCSM: Call escalation with a little Orchestrator magic

Orchestrator (#scorch) and Service Manager (#scsm): A Learning Story

I am the first person to admit that I sometimes tackle things a little arse-about-face – often because I don’t know better and fumble my way through following my own logic, and my baby-dev skills contribute greatly to this too. I embarked on this journey at the beginning of this month, and have finally reached … Continue reading Orchestrator (#scorch) and Service Manager (#scsm): A Learning Story