SCSM: ETL jobs stuck after upgrade to R2

If you have upgraded your SCSM environment to System Center 2012 R2, you may run into a situation where the data warehouse ETL jobs get stuck. Symptoms The ETL jobs status shows running, but the jobs are disabled. The MPSyncJob does not complete. Some management packs have a Failed deployment status, and if you try … Continue reading SCSM: ETL jobs stuck after upgrade to R2

User provisioning and management using #scsm and #scorch

I’ve been working on replacing our very manual user provisioning and management system for the last couple of months, and finally took it all to production in the last week. Before, we had a simple form in Sharepoint with some workflows in the backend to send emails, but users were provisioned manually by our server … Continue reading User provisioning and management using #scsm and #scorch

#scsm and #scorch: Notify on Rejected Review Activity (Approvals)

While building our new user provisioning/deprovisioning process in Service Manager and Orchestrator, I ran into a little bit of a wall. Creating a notification workflow to notify the originator of a service request when someone has rejected the request (i.e. voted reject on the review activity) proved down right impossible, and then I found this … Continue reading #scsm and #scorch: Notify on Rejected Review Activity (Approvals)

#scsm Self Service Portal Warm up scripts

As I am sure you have noticed by now, sometimes SharePoint needs a little wake-up call if it hasn’t been used in some time. To work around this and ensure the best portal performance for my users, I added all the sites as home page tabs in IE, and opened my browser on a regular … Continue reading #scsm Self Service Portal Warm up scripts

#SCSM: Cube processing fails after changing service account password

You may run into a situation where you’ve changed the passwords for the Service Manager service accounts, and the DW Cubes stop processing with an error that looks something like this: To fix: Connect to the SQL Analysis Server hosting your cubes, expand Data Sources, and update them each as follows: Open the Properties view … Continue reading #SCSM: Cube processing fails after changing service account password

#SCSM & #SCOrch: Dynamic approvals updated

As mentioned recently, I’ve been working on a way to build dynamic approvals into a Service Request based on certain criteria selected or entered into the form on the SSP. I have updated the runbook a little, and it now looks like this: The additional steps as follows: Create the secondary approval step for the … Continue reading #SCSM & #SCOrch: Dynamic approvals updated

#scsm & #scorch: Dynamic approvals, step 1

I have spent a fair amount of time recently looking at different ways to build dynamic approvals within Service Manager. As I mentioned recently, we are in need to build approvals for change requests dynamically based on certain criteria. We are also busy automatic our new user account creation process, and for this process a … Continue reading #scsm & #scorch: Dynamic approvals, step 1

#SCSM: SQL error during SSP (SP1) installation

I needed to reinstall the self service portal today, and ran into this funny: Error: The SQL Server [servername] is not running version SQL Server 2008 R2 or SQL Server 2012. Please update it to the newest version and retry. This server purely hosts the SSP role, and no other SCSM components. I haven’t changed … Continue reading #SCSM: SQL error during SSP (SP1) installation

#scsm: upgrading to Service Pack 1

As I mentioned in my previous post, I am in the process of updating my development environments to Service Pack 1, and next up is Service Manager. Again, be sure to read the documentation. Before you begin: Ensure you have applied Update Rollup 2 (as a minimum) Backup your SCSM databases Backup all your unsealed … Continue reading #scsm: upgrading to Service Pack 1

SCSM: CMDB Items from other sources

I am currently focussed on building up our CMDB in Service Manager. While there are a number of connectors available for getting configuration item (CI) information into the SCSM CMDB, there are many other systems in our environment that do not have native connectors available but do contain CI information. Most of these systems can … Continue reading SCSM: CMDB Items from other sources