#scorch: Access denied when using Query Database activity

Here’s a little funny I ran into this morning and thought I would share the quicky solution. Using the Query Database activity worked like a charm using the Runbook tester, but when checking in the runbook, the activity failed with an access denied error: This is despite granting the runbook service account (the account in … Continue reading #scorch: Access denied when using Query Database activity

SCSM: Call escalation with a little Orchestrator magic

We were recently approached to provide a call logging and management solution to a business division that has absolutely nothing to do with IT. Of course, we decided that ServiceManager is the best fit – even though we are still busy defining other processed before we get to incident management. The requirement was simple: provide … Continue reading SCSM: Call escalation with a little Orchestrator magic

SCSM2012: Invalid enumeration mapping on MP import

In our environment, we have three distinct Service Manager environments: a development environment, a staging environment and a production environment. And many things in these environments need to be the same. So, to this end, we will create and configure in the dev environment, export the management packs and then import into staging and eventually … Continue reading SCSM2012: Invalid enumeration mapping on MP import

OpsMgr 2007: More on dynamic groups and health watchers

Earlier this year, I blogged about creating dynamic computer groups and then adding the agent health watcher component dynamically with a bit of code magic. Many things have changed in my OpsMgr environment since then, including my OpsMgr support team, and we have recently had to add a couple of new groups to accomodate some … Continue reading OpsMgr 2007: More on dynamic groups and health watchers

Orchestrator: Testing your IP before building it

In a recent post, I quickly outlined the things you will need to write your own Integration Pack. One of the glaring omissions from that post is the testing process, so today I will talk a little bit about testing. In order to build the IP, you will need the Integration Toolkit as this is … Continue reading Orchestrator: Testing your IP before building it

SCSM 2012: Lessons learnt while playing with the SSP

While playing around with the Self Service Portal on SCSM 2012 this week, I learnt a couple of very important lessons. 1. Don’t add new web parts to the first page. Especially not the SSRS web part. And do not leave the web parts unconfigured. It left the portal completely non-functional, and took a fair … Continue reading SCSM 2012: Lessons learnt while playing with the SSP

OpsMgr 2007: Dynamic groups and health watchers

I am a big fan of dynamic things that reduce work and, more importantly, human error, and when it comes to grouping devices in OpsMgr I am all for dynamic groupings. The only problem is that, no matter what you do, you cannot include the Windows Computer component and the Health Watcher dynamically in the … Continue reading OpsMgr 2007: Dynamic groups and health watchers