#scsm and #scorch: Notify on Rejected Review Activity (Approvals)

While building our new user provisioning/deprovisioning process in Service Manager and Orchestrator, I ran into a little bit of a wall. Creating a notification workflow to notify the originator of a service request when someone has rejected the request (i.e. voted reject on the review activity) proved down right impossible, and then I found this … Continue reading #scsm and #scorch: Notify on Rejected Review Activity (Approvals)

SCSM: CMDB Items from other sources

I am currently focussed on building up our CMDB in Service Manager. While there are a number of connectors available for getting configuration item (CI) information into the SCSM CMDB, there are many other systems in our environment that do not have native connectors available but do contain CI information. Most of these systems can … Continue reading SCSM: CMDB Items from other sources

System Center 2012: Installing Orchestrator

I’ve been really busy playing with SCSM, trying to make it sing all sorts of tunes to meet a couple of very specific business requirements before we go into production. And the more I played, the more I realised that the only way I am going to be able to successfully meet some of those … Continue reading System Center 2012: Installing Orchestrator

SCSM 2012: Incidents from OpsMgr Alerts and auto-assignment

Over the last couple of days I have been playing with the OpsMgr connector to get the alerts raised by OpsMgr as incidents in Service Manager. Now, while my ServiceManager environment is a POC environment, I did the unthinkable, and connected the environment to our production OpsMgr environment. I did this intentionally, as it is … Continue reading SCSM 2012: Incidents from OpsMgr Alerts and auto-assignment